FAQ’s

what you might be wondering

 
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orders

Original paintings

Once you place your order, it will be processed and shipped within 3-5 business days. All original paintings are carefully packaged and include insurance and a tracking number.

Art Prints & Pillows

Orders for pillows and art prints are received by a specialty production company and work will begin immediately. Please allow 7-10 business days for production and shipping time.

Holiday Orders

In some instances we may be able to complete a rush order in time for the Christmas holiday, but in order to alleviate stress, please refer to the production deadlines to ensure timely delivery for gifts. You can view these dates here.

 

Shipping

All items in the shop qualify for FREE shipping within the continental U.S states. *Please be aware, an oversize handling fee may apply for original canvas paintings over 30” in size.

International Orders

If you’d like to place an international order let me know what items you are interested in, and where you would like them shipped. I will get back to you with all the details.  International shipping fees/duties will be included in your quote.

 

return Policy

Your complete satisfaction is important! If you are unhappy with your purchase for any reason, I offer a full refunds or exchanges up to 14 days after purchase. Contact me for instructions on how to start the process. Please note that return shipping fees are at the customer’s expense and are non-refundable.


Lost or damaged items
In the event that your order arrives damaged, please notify me within 3 days of delivery, and include a photo for reference of the damages. I will work quickly to replace your order. 

 

custom artwork

If you are interested in ordering a commissioned art piece, check out my commissions page for more information on how to get started.

 

expectations

I take special care to provide an accurate rendering of the colors and overall appearance of all of the items in the shop.  However, there are subtle variations between screens, monitors, brightness and lighting, so it is possible that there can be small difference in color when viewing on your computer or phone.  If you would like to see additional photos of an art piece before making a purchase, simply email me a request and I will be happy to send more pictures.

Ready to hang

All original paintings are signed (usually along the edge) and will have the proper hanging hardware already installed when you receive it. Once unpacked, your work is ready to be hung on your wall!

Custom framing

My husband happens to be a custom framer, so this option is available to you for both art prints and canvases sold in the shop. We would be happy to give you a quote on this option before you purchase!

 

collaborations

Collaborations are where some serious magic can happen! If you have an idea on how we can join forces to create something amazing, please reach out via email with how you see us working together.

 

rights to images

As the artist and creator of the work represented on this website, I reserve the right to use and sell reproductions of sold artwork to promote my art practice, which means all reproduction rights are retained by me. Any purchased artwork may not be reproduced by any means without written proof of permission by me, Makayla DeScala.